Refund & Return Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in the original packaging. You must also provide your order number when requesting a return.

How to Start a Return

To request a return, please contact us at help@trynori.store within 30 days of receiving your order.

Please do not send any item back before your return request has been approved. We will provide you with the return instructions after your request has been reviewed.

Items returned without prior approval may not be accepted.

Return Shipping

We do NOT offer free returns on this product.

For returns due to a change of mind, ordering the wrong size, ordering the wrong item, or any other reason that is not caused by a product defect or our error, the customer is responsible for the return shipping cost.

The original shipping cost, if any, is non-refundable.

If the product arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning the item. We will review the issue and provide appropriate return instructions.

Return Method

Return method: By Mail

All approved returns must be sent by mail using the return instructions provided by our customer service team.

Return Fees

Restocking fee: None.

We do not charge a restocking fee for approved returns.

However, customers are responsible for the cost of return shipping when the return is not caused by a product defect or an error on our part.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Refunds will cover the eligible purchase amount. Original shipping charges are non-refundable unless the return is due to a product defect or an error on our part.

If you have not received your refund within 15 business days after your refund was approved, please contact us at help@trynori.store.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is damaged, defective, or if you received the wrong product.

For damaged, defective, or incorrect items caused by our error, please contact us at help@trynori.store before sending the item back. We will review the issue and provide instructions for resolving it.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable restrictions. Any product-specific return restrictions will be clearly stated on the applicable product page before purchase.

Exchanges

We do not process direct exchanges.

If you need a different size, style, or product, you may request a return for the original item and place a new order separately, subject to the return eligibility requirements above.

Contact Information

Company Name: TryNori
Business Address: 30N Gould ST, Sheridan, Wyoming 82801, USA
Phone: +1 307-393-9856
Email: help@trynori.store

Customer Service Hours: Monday–Saturday, 9:00 AM–5:00 PM USA (GMT-6)